Return Delivery Note (RMA procedure)
In order to process return deliveries quickly and smoothly, please apply
for a RMA number (see also RMA number request) before shipping back.
Please label the outside of the shipping package as well as all shipping
documents with the RMA number. After applying a RMA number, you will
automatically receive the delivery note together with the RMA number
1. RMA number request
To apply for a RMA number please use our RMA form. Enter your address
data into the form,and all data for the hardware (ignition type, program
version number and program data) to be returned. Please provide a
detailed problem description with each serial board to assist the repair
staff. ("defective" is not sufficient).
Please send the RMA form to
soon as we verified the data, your RMA number will be generated. You
will receive a return delivery note form by e-mail or by fax (if you did
not indicate an e-mail address). e-mail is highly recommended since this
accelerates the processing.
2. Return for repair
Please send the device together with the return delivery note to the
address that above.
signed return delivery form including all necessary information must
be enclosed with the consignment. Return deliveries without a detailed
description of the defect cannot be processed.
label the outside of the shipping package with the RMA number.
product to be repaired must be packed correctly according to ESD
Please use the original packaging if possible.
deliveries to igni-power have to be paid by the customer. Igni-power
will refuse the reception of unpaid deliveries.
3. Possible costs
igni-power is entitled to reimbursement of costs (EUR
70,00 plus freight costs and VAT) if you report what you believe to be a
defect without being able to prove it to be so.
igni-power will charge the customer for the repair of damages which are
caused by the customer through the misuse of the product, even if the
product is still under warranty.
igni-power will charge a general fee of EUR 90,00 for the repair,
without informing the customer in advance. If the customer wants to be
informed in advance, he has to specify this within the RMA form. This
can lead to a longer repair time than usually specified by igni-power.
extensive damages, igni-power will automatically send an offer for the
repair in advance.
Copyright © 2005 igni-power / LWO